Privacy Policy

1. Introduction

pik4d is committed to protecting the privacy and security of your personal information. We recognize that when you choose to provide us with information about yourself, you trust us to act responsibly. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of personal data in compliance with international data protection standards and Indonesian regulatory requirements.

This policy applies to all users of the pik4d platform, including individuals who register an account, make deposits or withdrawals, place bets, or otherwise interact with our services. We encourage you to read this policy carefully and contact us if you have any questions about how we handle your data.

2. Information We Collect

pik4d collects several types of information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Personal Identification Information

When you register an account with pik4d, we collect personal information necessary to verify your identity, process transactions, and comply with legal obligations. This includes:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you are at least 21 years of age)
• Residential address in Indonesia
• Email address and phone number
• Government-issued identification documents (KTP, passport) for identity verification
• Proof of address documents (utility bills, bank statements) if required for enhanced verification

2.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Bank account details (account number, bank name, account holder name) for BCA, BRI, BNI, Mandiri, and other supported banks
• E-wallet account information for OVO, DANA, GoPay, and other supported payment methods
• Transaction history, including deposit amounts, withdrawal requests, and payment timestamps
• Bonus claim records and wagering activity related to promotional offers

2.3 Technical and Usage Data

We automatically collect technical information when you access pik4d, including:

• IP address and device identifiers (to detect fraudulent activity and ensure account security)
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns within the platform
• Betting history, including bet types, amounts wagered, game outcomes, and winnings
• Session duration, login timestamps, and geolocation data (to verify access from Indonesia)

2.4 Communications and Support Data

When you contact our customer support team via live chat, WhatsApp, email, or in-app messaging, we collect and store the content of those communications to provide assistance, resolve issues, and improve service quality.

3. How We Use Your Information

pik4d uses the information we collect for the following purposes:

3.1 Account Management and Service Delivery

• To create and maintain your account, including identity verification and age confirmation
• To process deposits, withdrawals, and other financial transactions securely and efficiently
• To provide access to sports betting, casino games, live dealer tables, and other gambling services
• To manage bonuses, promotions, and loyalty rewards, including tracking wagering requirements

3.2 Security and Fraud Prevention

• To detect and prevent fraudulent activity, including account takeovers, bonus abuse, and money laundering
• To monitor betting patterns and flag suspicious activity for manual review
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• To enforce our Terms & Conditions and prevent prohibited activities such as multi-accounting or collusion

3.3 Customer Support

• To respond to your inquiries, resolve technical issues, and provide assistance via live chat, WhatsApp, and email
• To investigate disputes related to betting outcomes, withdrawals, or bonus terms
• To provide personalized support based on your account history and preferences

3.4 Marketing and Communications

• To send promotional offers, bonus notifications, and updates about new features (you may opt out at any time)
• To provide personalized recommendations based on your betting activity and game preferences
• To conduct surveys and request feedback to improve our services

3.5 Legal and Regulatory Compliance

• To comply with international gaming regulations, Indonesian law, and licensing requirements
• To respond to legal requests, court orders, or government inquiries
• To maintain transaction records and audit trails as required by regulatory authorities

4. How We Share Your Information

pik4d does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers and Payment Processors

We work with trusted third-party service providers to facilitate deposits, withdrawals, and payment processing. These providers include Indonesian banks (BCA, BRI, BNI, Mandiri), e-wallet platforms (OVO, DANA, GoPay), and international payment gateways. These providers have access only to the information necessary to perform their functions and are obligated to protect your data.

4.2 Game Providers and Software Partners

We share limited technical data with game providers such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt to deliver casino games, live dealer tables, and slot machines. This data includes session information and bet history but does not include your full personal identification details.

4.3 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, or government authorities if required by law, court order, or to comply with legal obligations related to gambling licensing, anti-money laundering, or fraud investigation.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email or a prominent notice on our platform if such a transfer occurs.

5. Data Security

pik4d employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same standard used by major financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) to add an extra layer of security to your account login.
• Regular Security Audits: Our platform undergoes periodic security audits and vulnerability assessments to identify and address potential threats.
• Employee Access Controls: Access to personal information is limited to authorized employees who require it to perform their job functions, and all employees are bound by confidentiality agreements.

While we take extensive measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately if you suspect unauthorized access to your account.

6. Data Retention

pik4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account and for a minimum of five years after account closure to comply with regulatory requirements.
• Transaction Records: Retained for a minimum of seven years as required by anti-money laundering regulations and tax law.
• Communications and Support Data: Retained for up to three years to facilitate ongoing support and dispute resolution.
• Marketing Preferences: Retained until you withdraw consent or request deletion.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention policies.

7. Your Data Rights

As a user of pik4d, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Data Portability: You may request a machine-readable copy of your personal information to transfer to another service provider.
• Right to Withdraw Consent: You may withdraw consent for marketing communications at any time by clicking the unsubscribe link in emails or contacting support.
• Right to Object: You may object to certain processing activities, such as automated decision-making or profiling for marketing purposes.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within 30 days and may require identity verification to ensure your data is protected.

8. Cookies and Tracking Technologies

pik4d uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and remember your preferences. We use the following types of cookies:

• Essential Cookies: Necessary for the platform to function properly, including session management and security features.
• Performance Cookies: Collect anonymous data about how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, such as language settings and login information.
• Marketing Cookies: Track your activity across websites to deliver personalized advertisements (if applicable).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.

9. Third-Party Links

pik4d may contain links to third-party websites, payment processors, or external services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

pik4d services are intended exclusively for individuals aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will delete it immediately and close the associated account.

11. Changes to This Privacy Policy

pik4d reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the pik4d platform
• WhatsApp: Contact details provided in your account dashboard

We aim to respond to all inquiries within 2–5 minutes during peak hours (18:00–23:00 WIB) and within 12 hours via email.